Alessandro M.

When projects get stuck, responsibilities are unclear, or manual workflows consume too much time, adding more effort rarely solves the problem. Better structure does. I help SMEs, technical service companies, and project-based businesses bring structure to complex operations, improve processes, and move projects reliably from open issues to results. My work combines Project Management, Business Operations, Process Improvement, and practical Automation. How I can support your business: • Project & Operations Management - coordinating projects, stakeholders, deadlines, responsibilities, follow-ups, and open issues • Process Improvement - analyzing existing workflows, identifying bottlenecks and unclear handovers, and designing practical target processes • Workflow & Process Automation - standardizing, digitizing, and automating recurring work where it creates real operational value • CRM & Sales Operations - structuring CRM data, follow-up processes, research workflows, and clean operational handovers • Technical & Commercial Operations - connecting technical requirements with quotations, costs, suppliers, documentation, and project decisions • Data & Research Processes - building structured research, validation, quality-control, and CRM-ready data workflows My approach: I do not simply execute tasks inside an existing process. I first understand how the workflow actually works, where information or responsibilities get lost, what creates unnecessary manual work, and what prevents the team from moving forward. Then I build a practical structure around it. My principle is simple: Improve the process first. Then standardize, digitize, or automate it. Selected project experience: • Built and improved an end-to-end operational workflow for a technical small business - from inquiry, calculation, and quotation through order handling, partner coordination, documentation, invoicing, and reporting • Designed a structured capacity-building process for a building digitization company, including role requirements, freelancer research, prequalification, evaluation, and decision support • Developed an AI- and data-supported B2B research architecture covering 881 organizations, 1,535 CRM-ready records, and 600+ relevant specialist contacts, including source hierarchy, quality gates, batch processing, validation, and CRM handover logic My professional background in metalworking, mechanical engineering, technical product design, and operational SME environments helps me understand both the technical and commercial side of a business process. I work independently, communicate clearly, and focus on progress rather than activity. If you need someone who can quickly understand a complex operational situation, identify what is blocking progress, and turn it into a clear and workable process, let's discuss your project.