Mohammad Arkam B.

It has been close to 5 years now that I've been working as a Customer Support Specialist, helping companies like Walmart, GetSetUp, Kea.ai, and SmartShavvy, AirTV Stream deliver seamless user experiences. With a degree in Computer Science, I put my customer-service edge to good use. That means that resolving tickets is not the only thing I do but very often involves learning about new tools and techniques, setting up better workflows. And I do have a progressive role in improving the efficiency of support systems. Here's what I bring to the table for your company: ✨Multichannel Skill – I have a lot of experience with email, chat, and phones. 🛠Technology – I possess expertise in Zendesk, Freshdesk, FrontForce, HubSpot, Avaya, Genesys, and CRM platforms. ⚡Problem-Solver – As I have done this type of work before, my record includes cutting down on call resolution and increasing satisfaction. 💻Tech-Savvy – Having a computer science background makes it easy for me to learn and embrace complex systems and figure out processes. 🤝Customer-Centric – I maintain a sincere regard for time and efficiency when troubleshooting with positive emotions, calmness, and knowledge of each issue. If you are looking to hire a person who handles customer inquiries with tremendous care, adds to the efficiency of support processes, and enhances the image of your brand, I'm all yours. KEYWORDS: #CustomerSupport #CustomerService #CustomerExperience #CustomerSatisfaction #SupportTeam #CustomerCare #HelpDesk #TechSupport #ClientSupport #CustomerEngagement #SupportSolutions #CallCenter #CustomerLoyalty #SupportStrategies #CustomerAdvocacy #Virtual Assistance (VA): #VirtualAssistant #VA