Chimdi K. U.

I help businesses keep their Microsoft 365 environment, users, applications, and day-to-day IT operations running smoothly. Supported 2000+ Microsoft 365 users across Teams, Exchange Online, SharePoint, OneDrive and Entra ID environments, resolving identity, security and collaboration issues while maintaining SLA compliance. I can help with: Microsoft 365 Administrator Intune Administrator Entra ID Administrator Office 365 Support Technical Support Engineer IT Service Desk Azure Support Engineer Cloud Support Engineer Identity and Access Management Exchange Online Administrator (migrations). IT support L1 & L2. My approach is simple: understand the issue, identify the root cause, resolve it efficiently, and document the solution where necessary so the same problem doesn't keep coming back. I’m comfortable working with remote teams, handling support tickets, communicating with users at different technical levels, and managing multiple priorities without losing attention to detail.