Juana Maria G.

I am a passionate and efficient freelancer with extensive proficiency in Spanish and 3 years of experience in customer service, virtual assistance, human resources, and community management. I am available to collaborate with you and help you bring your projects to fruition and grow. 🔹 Customer Service: Personalized attention, improving the user experience, customer relationship management, monitoring product satisfaction, following up on and resolving conflicts or complaints with an empathetic and efficient approach. 🔹 Virtual Assistant: Organization, schedule management, email management, administrative support, digital tool management, and more, so you can focus on what's important. 🔹 Human Resources: Expert in recruitment processes, job posting, selection, induction, interviews, onboarding, and staff follow-up. 🔹 Community Manager: Social media management, extensive moderation skills, content creation, community interaction, and organic growth. I work responsibly, proactively, with great attention to detail, effective communication, and commitment. I constantly prepare myself to stay up to date and have the ability to learn new things easily. If you need a reliable and adaptable person, I am ready to add value to your team or project.