Brittany O.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help startups scale from operational chaos to sustainable growth, turning growing pains into competitive advantages. My clients typically achieve 35%+ revenue growth and 40-60% operational efficiency improvements within 90 days. With 12+ years in customer success and 6 years specializing in SaaS startup sales and operations, I have guided businesses through critical growth phases as their Fractional COO. I currently partner with startups targeting $300K+ ARR, focusing on sustainable systems that scale. What I Deliver: → Fractional COO Services: End-to-end operational transformation for growing teams (most recently 25+ employees) → Sales Division Development: Complete sales infrastructure, from hiring to optimization → Customer Retention Programs: Proven strategies that boost retention 25-35% → Growth Strategy Implementation: 6-month supported execution with measurable KPIs → Process Documentation & SOPs: Turn operational chaos into scalable systems Recent Results: • SaaS startup: 30% sales team efficiency boost through productivity program implementation • Healthcare tech company: Complete customer success framework reducing churn by 28% • B2B platform: Full operational audit and 90-day transformation roadmap I Work Best With: ✓ Series A/B funded startups or profitable businesses ✓ Companies with 25+ employees experiencing growing pains ✓ Newer companies looking to find their core team and implement solid foundational aspects across multiple divisions ✓ Leadership teams committed to building scalable foundations ✓ Businesses ready for 3-6 month strategic partnerships Unlike traditional consultants, I provide hands-on fractional leadership with implementation support. My approach means you get strategic guidance and operational execution when you need it most. So your system structures naturally grow with you, ideally reducing the amount of friction points along the way. Ready to transform growing pains into growth gains? Let's discuss your specific challenges!