Emmy A.

Customer Support Specialist with several years of experience assisting customers for U.S.-based companies, including Florida Blue and ADT. Skilled in handling customer inquiries, resolving issues, coordinating services, documenting interactions, and providing clear, professional support across phone, email, and digital channels. My background in IT and technical support gives me an additional advantage when troubleshooting customer issues, explaining solutions clearly, and working with different systems and software. I have experience with technical troubleshooting, user support, connectivity issues, hardware and software configuration, Microsoft 365, Google Workspace, CRM systems, incident documentation, and IT asset management. I am bilingual in English and Spanish, highly organized, patient, and comfortable working with customers from different backgrounds while maintaining a professional and positive experience.