Sabih A.

Customer Service, Customer Success & Churn Specialist | eCommerce & Dropshipping Support | Dispute & Refund Management A Customer Service Manager with 7+ years of experience helping international eCommerce and dropshipping businesses grow by improving customer support, reducing disputes, and boosting retention. I’ve successfully worked with U.S. and Canadian companies, including MyDermaDream, a beauty dropshipping brand where I: ✅ Built and managed the Retention Department from scratch, safeguarding millions in revenue. ✅ Reduced dispute and refund rates to record lows through proactive support. ✅ Improved TrustPilot rating from 3.8 to 4.7 by enhancing customer experience. ✅ Optimized processes to lower missed calls from 35% to just 3.5%. 🔹 What I Can Do for You: Professional Customer Support (Email, Chat, Phone, Social) Dispute, Refund & Chargeback Management Retention & Loyalty Programs to keep customers engaged CRM & Helpdesk Tools (Zendesk, GSuite, Slack, Shopify, HubSpot, ClickUp, Trello, Freshdesk, Intercom) SOP Implementation & Process Optimization Reporting & KPI Tracking 🔹 Why Work With Me? I bring not just customer support skills but a proven ability to turn challenges into opportunities for growth. Whether it’s handling high-ticket disputes, streamlining support processes, or building customer loyalty, I focus on measurable results and long-term success.