Hashim H.

🔹 Overview: 👋 Hi, I am Hashim, a highly experienced Customer Support Representative & Virtual Assistant with over 6 years of hands on experience supporting businesses across the US, UK, Australia, and the Philippines. 💼 I have successfully managed 3,600+ hours on Upwork alone, earning over $25,000 with consistent 5-star feedback. I specialize in chat, email, and phone support, order processing, and back-office tasks all tailored to boost customer satisfaction and retention. 🔹 What I Bring to Your Business: ✅ Live Chat, Email & Phone Support – Friendly, empathetic, and fast responses ✅ Order Processing & Fulfillment – Shopify, Odoo, and custom CRMs ✅ Zendesk, Gorgias, Intercom, Richpanel – Ticketing & helpdesk tools ✅ Refunds, Returns & Shipping Inquiries – Fast resolution to reduce churn ✅ CRM & Back Office Support – Salesforce, Odoo, Google Workspace, MS Office ✅ Professional Communication – Fluent English, clear writing, and active listening 🕒 Flexible Availability: ✅ I work in your time zone – US, UK, AUS, or any preferred hours ✅ Available for full-time, part-time, or ad-hoc support needs 🔹 Why Clients Love Working With Me: ⭐ “He consistently acted upon feedback… regularly working overtime to address high-risk issues…” ⭐ Long-term team player, takes ownership, adapts quickly, and puts customers first. 💬 Let’s work together to elevate your support experience and build loyal customers who keep coming back. I’m ready when you are!