Denise Marie I.

‣10+ years of experience in Customer Service, Administrative Support, Training, and Healthcare Coordination. ‣Experienced in supporting US-based clients across healthcare, customer service, and sales industries. ‣Strong background in customer service via phone, email, and chat with a focus on delivering exceptional client experiences. ‣Skilled in order management, including reviewing, processing, and accurately entering customer orders into CRM and internal systems. ‣Experienced in managing shared inboxes, prioritising requests, and ensuring timely follow-ups. ‣Proficient in CRM platforms, including HubSpot and Microsoft Dynamics, with detailed documentation and case management. ‣Experienced in outbound calling, lead follow-up, appointment coordination, and customer retention. ‣Healthcare experience coordinating with patients, families, and internal teams while maintaining confidentiality and accuracy. ‣Background as a Sales Consultant in an aesthetic clinic, providing consultations, recommending treatments, and achieving sales goals. ‣Experienced in training and coaching new hires through virtual and classroom-based learning using Learning Management Systems (LMS). ‣Conducted quality audits, performance coaching, and nesting support to improve trainee performance. ‣Strong organisational skills with experience managing multiple tasks, calendars, and administrative workflows. ‣Excellent written and verbal English communication with strong attention to detail. ‣Proficient in Microsoft Office, Google Workspace, and various online collaboration tools. ‣Adaptable, dependable, and committed to providing efficient administrative and customer support in fast-paced remote environments.