Jacob M.

Remote Sales Development & Customer Experience Professional I’ve spent most of my career working in phone-based sales and customer service. I’m comfortable with high call volume, cold and warm leads, frustrated customers, objections, and the pressure that comes with having a target to hit every shift. I can work independently, follow a process, and stay productive without someone constantly checking in on me. Give me the script, the tools, and the list, and I’ll get to work. What I Do 📅 Appointment Setting & Pipeline Management I handle the process from first contact through a confirmed appointment. That includes qualifying prospects, updating the CRM, scheduling appointments, confirming bookings, following up with no-shows, and keeping leads moving. I care about more than simply filling a calendar. If the person isn’t a good fit or isn’t likely to show up, there’s not much value in booking them in the first place. 📞 Outbound Sales & Lead Generation I’m comfortable making high volumes of outbound calls and working from a script without sounding like I’m reading one. I know how to get through the opening, ask the right questions, handle common objections, and keep a conversation going when there is a legitimate opportunity. I also make sure calls are properly dispositioned and notes are kept up to date. I’m used to working within company policies and compliance requirements while still having a natural conversation with the person on the other end. 🎧 Inbound Sales & Customer Service I’ve worked with customers who are frustrated, confused, skeptical, or simply looking for someone who will actually listen to them. My approach is straightforward: listen first, figure out what they need, and then explain the available options clearly. When there is a legitimate sales opportunity, I’m comfortable making the transition from service to sales without making the customer feel pressured. High call volume doesn’t bother me. I’ve worked in environments where the phone keeps ringing and you have to stay focused throughout the shift. 🔒 Objection Handling & Closing I don’t treat every objection as a reason to push harder. Sometimes someone needs more information, sometimes they need clarification, and sometimes the answer is simply no. I’m good at figuring out the difference. When there is a real opportunity, I know how to ask for the appointment, commitment, or sale and move the conversation forward without relying on aggressive pressure tactics. How I Work ⚡ Quick to Learn Give me your process, show me the software, and I can usually get up to speed quickly. I’ve worked with different CRM systems, scheduling platforms, dialers, ticketing systems, and other remote-work tools. I don’t expect every company to use the same setup, so I’m comfortable learning something new. I also type at 80+ WPM, which helps me keep up with notes and after-call work without spending unnecessary time between calls. 🤝 Easy to Work With I genuinely enjoy talking to people. That matters in phone-based work because customers and prospects can tell when the person on the other end doesn’t want to be there. I try to keep conversations professional and efficient while still sounding like a real person. 🎯 Reliable & Self-Managed I’ve worked remotely and understand the responsibility that comes with it. I know what it means to manage my own schedule, stay available during working hours, keep up with performance expectations, and take responsibility for the work I’m doing. You shouldn’t have to wonder whether I’m going to show up or whether I’ll need constant supervision. Tools & Platforms CRM systems · Calendly · Predictive & Power Dialers · Monday · Google Workspace · Microsoft Office · VoIP platforms · Scheduling & Ticketing Software If your system isn’t listed here, that’s not a problem. I’m comfortable learning new software. I’m currently available for remote phone-based sales, appointment setting, lead generation, and customer service work. Rate: $20/hr | Remote | Available Now If you need someone who is comfortable being on the phone, can work independently, and knows how to deal with both customers and prospects, send me a message. I’d be happy to hear about what you’re working on.