Nathalie C.

Hello! I'm Nathalie Cruz, a bilingual (English-Spanish) Customer Support and Legal Client Services professional with 4+ years of experience supporting U.S. law firms, remote teams, and small businesses. I specialize in providing professional, empathetic customer support and client communication, with hands-on experience in legal intake, client screening, phone support, appointment scheduling, follow-ups, and CRM/case management. What I can help you with: ✔ Customer Support — Phone, Email & Chat ✔ Legal Intake & Client Screening ✔ Client Communication & Follow-ups ✔ Phone Support & Inbound Calls ✔ Appointment Scheduling ✔ CRM & Case Management ✔ Lead Follow-up & Client Coordination ✔ Documentation & Data Management Throughout my career, I've worked with law firms assisting clients through the intake process, answering questions, reviewing legal documentation, scheduling consultations, maintaining case information, and communicating with clients, hospitals, and insurance companies with professionalism, patience, and empathy. I'm experienced with Salesforce, Litify, Clio, MyCase, Monday, RingCentral, Dialpad, QUO, ALeads, Microsoft Office, Google Workspace, and Dropbox Sign. I've used these platforms to manage client information, track leads, document case updates, coordinate follow-ups, and support client communication efficiently. I also run my own small business, where I handle customer inquiries, order intake, social media communication, and client relationships. This experience has strengthened my ability to communicate effectively, stay organized, solve problems, and create positive customer experiences. I'm reliable, detail-oriented, adaptable, and a fast learner. I take ownership of my responsibilities, follow up consistently, and always strive to make every client interaction professional and positive. If you need someone who can communicate confidently with your clients, handle customer interactions with patience and empathy, and provide reliable support, I'd be happy to help. Let's work together!