Harran Hesketh A.

Hello, I'm Harran. A customer service professional and quality analyst. Committed to balancing company goals and helping clients find satisfactory solutions. A veteran in the Customer Support industry, I can perform various tasks and manage your daily routines. An excellent communicator, multi-tasker and always willing to learn. I would love to provide quality services to your business! Experienced in the following: - Using Freshdesk, SalesForce, Zendesk, Gorgias, Oracle BUI and Desk to handle Email Support - Using Snap Engage, Zendesk, Twillo to handle Chat Support - Using Facebook, Instagram, and TikTok to handle Social Media Support - Using Gmail, Google Documents/Spreadsheets/Forms/Drive to accomplish admin tasks - Using Microsoft Excel, Word, PowerPoint, and Outlook - Using Shopify to create/fulfill/cancel/refund orders and create product pages/uploads PS: My rates are negotiable — don't hesitate to send me a message to discuss how I can be the best support for you!