Jennifer R.

I am a certified Zendesk Admin with over 5 years of experience in setup, automation, AI integration, and system optimization. I have worked with and supported Fortune 500 companies, giving me the expertise to manage Zendesk at scale while also tailoring solutions for smaller teams. My specialty is handling the hands-on technical work that keeps your Zendesk instance running smoothly, whether that means building from scratch, cleaning up existing workflows, or creating automations that save your team valuable time. I also bring consulting experience that helps businesses think bigger about customer support. Beyond triggers and macros, I can advise on workflow design, reporting, and CX strategy, giving you both a skilled admin and a trusted partner in one person. What I deliver includes streamlined setups, smarter automations, AI chatbots and APIs, reporting dashboards, and ongoing admin support that scales with your business. My goal is simple: make Zendesk work smarter for your team and your customers.