Madhavi L.

Objective Seeking a challenging position in Customer care to use experience and communication skills to resolve, enhance and transform the face of customer interaction. Passionate about building customer relationships and defusing customer situations. Having 3+ years of experience in manual testing and strong in software engineering concepts. Having 2+ years of experience in Customer care as customer care Representative. Professional Summary * Having 2+ years of experience in Customer care as customer care Representative * Having 3+ years of experience in Test Analyst of web-based applications * Having experience in Telecom, financial and Banking sectors * Experience in documenting the process using MS-Office tools * Excellent Verbal, Written and Interpersonal and Communication skills, with high team spirit in collaboration with co-team mates * Excellent Organizational, Issue solving and decision-making skills