Mike L.

I’m currently the Chief of Staff at Creed, a faith-based mobile app, where I run day-to-day operations end to end: customer support, QA, AI content production, community, and in-app events. I take messy, manual work and turn it into systems a team can rely on. What I’ve built and run recently: Creed — Chief of Staff (Nov 2025–present) Built an in-house AI video ad pipeline (Seedance, Runway w/ NanoBanana) that produces mascot-led ads without an outside studio, with a locked character spec and reference system to keep the character consistent across clips Designed the mascot’s customization asset system: SVG-safe design rules, a custom GPT for outfit generation, and an AI-to-SVG workflow used for seasonal drops (Summer, Back-to-School, Halloween, Thanksgiving) Launch seasonal in-app events through App Store Connect, from event copy to artwork upscaled to App Store specs Handle high-volume support across Apple, Google Play, Paddle and Stripe billing Triage bugs and turn large batches of user feedback into dev-ready Slack summaries Launched the brand’s Discord server and YouTube channel; recruit creators for TikTok and Instagram YourMove.AI — Customer Service (Nov 2025–present) Manage customer service and chargeback disputes Tausendfreund Media GmbH — Remote Assistant, Clay Automation (Jul–Dec 2024) Ran the full Close CRM lead workflow: cleaning, enriching and automating leads in Clay Tools: Asana, Notion, Slack, Close CRM, Clay, App Store Connect, Discord, Tally, custom GPTs, Seedance, Runway, n8n/Make Currently open to part-time projects (around 10–20 hrs/week) alongside my current role. Send me the workflow that’s eating up your week, and I’ll tell you how I’d fix it.