Martina P.

Executive & Administrative Assistant | E-commerce & CX Support

I help e-commerce founders and growing businesses stay organized, keep customers supported, and keep day-to-day operations moving. I’m an Executive Assistant with experience supporting business operations, managing administrative workflows, coordinating priorities, maintaining CRM systems, and providing reliable customer and client support. I can support both the executive side of the business and the day-to-day e-commerce operation, giving founders and teams one dependable person who can keep important details organized and moving forward. Executive & Administrative Support • Calendar and inbox management • Scheduling and meeting coordination • Task, deadline, and follow-up management • Research and information organization • Documentation, trackers, and SOPs • CRM and database management • Administrative and operational coordination E-commerce Support • Shopify administration • Order and customer management • Returns, refunds, replacements, and order issues • Customer account updates • E-commerce administrative tasks • Customer communication and follow-up Customer Experience & Operations • Zendesk ticket management • Customer support via email and support platforms • Escalation handling • HubSpot CRM • Customer relationship management • Internal and external communication • Process and workflow coordination I’m organized, proactive, detail-oriented, and comfortable working independently. I take ownership of assigned responsibilities, keep communication clear, and follow through on outstanding tasks without needing constant supervision. Tools & Platforms: Shopify | Zendesk | HubSpot | Google Workspace | Microsoft Office | CRM Systems | Customer Support Platforms | Project & Task Management Tools If you’re looking for an Executive Assistant who understands e-commerce, customer experience, and business operations, I’d be happy to support your team.