Abella N.

Customer Support Specialist & General Virtual Assistant – Shopify Stores 2022–2026 Managed 50–80+ customer inquiries daily through email and chat support Assisted customers with order tracking, refunds, replacements, and delivery concerns Edited and managed Shopify orders, including shipping updates and corrections Handled customer escalations professionally while maintaining brand tone Managed customer support through Meta Business Suite (Facebook & Instagram) Responded to comments, messages, and moderated inappropriate or spam content Addressed negative reviews and maintained positive brand reputation online Used CRM systems and ticketing workflows for organized support handling General Virtual Assistant Managed business email inboxes and organized customer communications Assisted with content scheduling and maintaining social media content calendars Helped organize posting schedules and marketing coordination for social platforms Maintained organized records, spreadsheets, and internal documentation Supported daily administrative tasks to improve workflow efficiency Coordinated with team members through Slack, Google Workspace, and Notion