Quennie A.

Is your ecommerce business growing faster than your operations can keep up? I help ecommerce brands streamline daily operations, maintain accurate inventory, manage orders and fulfillment, resolve marketplace issues, and turn sales data into actionable insights. I'm an Ecommerce Operations Specialist and Analyst with hands-on experience supporting ecommerce businesses across Shopify, Amazon Seller Central, Walmart Marketplace, TikTok Shop, Faire, Mirakl, Odoo ERP, and Xero. From product catalog management and order processing to fulfillment coordination, accounting support, inventory forecasting, and reporting, I help keep your operations organized, accurate, and running smoothly. HOW I CAN HELP YOUR BUSINESS 🛍️ SHOPIFY & PRODUCT MANAGEMENT Product uploads, bulk imports, and catalog maintenance Product titles, descriptions, images, SKUs, and variants Collections, tags, pricing, and compare-at prices Inventory updates and stock synchronization Matrixify imports and bulk product updates Product data quality checks and store maintenance 📦 MULTICHANNEL ECOMMERCE OPERATIONS Shopify, Amazon Seller Central, Walmart Marketplace, TikTok Shop, Faire, and Mirakl - Marketplace listing and inventory management - Sales channel coordination and stock allocation - Order processing, tracking, and status updates - Marketplace troubleshooting and inventory synchronization - Amazon FBA and Walmart Fulfillment Services (WFS) support 📊 INVENTORY MANAGEMENT & REPORTING - Daily, weekly, and monthly sales reports - Sales performance and top-selling SKU analysis - Inventory forecasting and replenishment planning - Sales velocity, days of supply, and weeks of cover - Inventory pipeline and stock level monitoring - SKU consolidation and channel performance reporting - Excel and Google Sheets reports, pivot tables, and dashboards - KPI tracking and data accuracy checks 🚚 ORDER FULFILLMENT, ERP & ACCOUNTING SUPPORT - Sales orders, purchase orders, and invoice processing - Odoo ERP operations and invoicing - Xero quote entry, invoice coordination, and accounting support - Order tracking and fulfillment coordination - Shipping labels, packing slips, and shipment documentation - ShipStation and fulfillment workflow troubleshooting - EDI and marketplace order coordination - Returns, refunds, replacements, and warranty claims 💬 ECOMMERCE CUSTOMER SUPPORT - Email, chat, and ticket-based customer service - Order status, shipping, and delivery inquiries - Returns, refunds, replacements, and warranty requests - Customer issue investigation and resolution - Freshdesk, Zendesk, Gorgias, and HubSpot - SOPs, canned responses, and support workflow improvements ⚙️ PROCESS IMPROVEMENT & OPERATIONS SUPPORT - Standard operating procedure (SOP) creation - Workflow documentation and process improvement - Marketplace integration troubleshooting - Inventory and order discrepancy investigation - Data entry, quality assurance, and operational audits - Coordination with warehouses, vendors, and internal teams KEY ACHIEVEMENTS ✔ Supported ecommerce operations for six-figure businesses. ✔ Uploaded and maintained 500+ Shopify products, including variants, collections, pricing, and descriptions. ✔ Processed 10,000+ sales orders and invoices using Odoo ERP. ✔ Resolved 3,000+ customer inquiries across multiple support platforms. ✔ Processed 500+ refunds, returns, warranty claims, and replacement orders. ✔ Supported multichannel inventory management and fulfillment across ecommerce platforms. ✔ Created sales reports, inventory forecasts, dashboards, and SOPs to improve operational visibility and consistency. TOOLS & PLATFORMS Ecommerce: Shopify, Amazon Seller Central, Walmart Marketplace, TikTok Shop, Faire, eBay, Mirakl, Logicbroker Inventory & Fulfillment: Amazon FBA, WFS, ShipStation, Matrixify, ExportYourStore ERP, Accounting & EDI: Odoo ERP, Xero, TrueCommerce Customer Support: Freshdesk, Zendesk, Gorgias, HubSpot Reporting & Productivity: Microsoft Excel, Google Sheets, Power BI, Google Workspace, Monday, ClickUp, Notion, Slack, Canva WHY WORK WITH ME? I'm proactive, detail-oriented, and comfortable managing tasks independently with minimal supervision. I understand how accurate product data, inventory visibility, efficient fulfillment, and responsive customer support contribute to ecommerce success. I don't just complete tasks. I identify discrepancies, investigate issues, document processes, and look for ways to improve daily workflows. Whether you need Shopify store management, multichannel ecommerce support, inventory forecasting, order fulfillment coordination, Xero support, or operational reporting, I'm ready to help. Let's connect and discuss how I can help your ecommerce business run more efficiently and scale with confidence!