Duruojinnaka J.

‎Are you a landlord or property manager spending too much time responding to tenant inquiries, coordinating viewings, following up with applicants, and managing guest messages? I'm the person a landlord brings in when they're ready to stop handling all of that themselves. ‎ ‎I'm a Property Management Virtual Assistant who supports landlords, property managers, and real estate investors with leasing coordination, tenant communication, short-term rental management, and Airbnb co-hosting, so their properties stay occupied, organized, and running without constant involvement from them. ‎ ‎Over the past year I've worked with landlords managing 6 residential rental properties across 18 rooms, handling the day-to-day communication that keeps rental properties moving. From responding to applicants and reviewing documents to arranging viewings and assisting Airbnb guests, I help property owners stay organized while providing a professional experience for tenants and guests. ‎ ‎If you need someone to handle tenant communication, leasing coordination, or Airbnb guest management without you having to stay involved, that's the work I do every day. ‎ ‎𝐅𝐨𝐫 𝐋𝐨𝐧𝐠-𝐓𝐞𝐫𝐦 𝐑𝐞𝐧𝐭𝐚𝐥𝐬 — 𝐋𝐞𝐚𝐬𝐢𝐧𝐠 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 & 𝐓𝐞𝐧𝐚𝐧𝐭 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬 ‎Finding qualified tenants takes time, but keeping applicants informed throughout the leasing process is just as important. I help landlords manage that process from the first inquiry through move-in. ‎ ‎🔹 Respond to tenant inquiries promptly ‎🔹 Screen applicants and follow up on missing information ‎🔹 Coordinate onsite and virtual property viewings ‎🔹 Prepare and send tenancy agreements ‎🔹 Support move-in coordination ‎🔹 Communicate with tenants through email and WhatsApp ‎🔹 Track vacancies and room availability ‎🔹 Maintain organized tenant records ‎ ‎𝐅𝐨𝐫 𝐒𝐡𝐨𝐫𝐭-𝐓𝐞𝐫𝐦 𝐑𝐞𝐧𝐭𝐚𝐥𝐬 — 𝐀𝐢𝐫𝐛𝐧𝐛 𝐂𝐨-𝐇𝐨𝐬𝐭𝐢𝐧𝐠 & 𝐆𝐮𝐞𝐬𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 ‎‎I also help Airbnb hosts and vacation rental owners manage the daily guest experience, making sure communication stays professional from the first inquiry until after checkout. ‎ ‎🔹 Listing optimization covering titles, descriptions, photos, and pricing research ‎🔹 Guest communication from first inquiry through checkout and review requests ‎🔹 Guest issue resolution, including special requests, late checkout negotiations, and booking cancellation escalations through Airbnb Support ‎🔹 Calendar and availability management to help prevent double bookings ‎🔹 Check-in instructions and mid-stay check-ins to support guest satisfaction ‎🔹 Ongoing listing management and guest coordination ‎ ‎𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬 ‎🔹 Supported leasing operations across 6 residential rental properties (18 rooms) ‎🔹 Managed 250+ tenant inquiries from first contact through move-in coordination ‎🔹 Coordinated 100+ onsite and virtual property viewings through consistent applicant follow-up ‎🔹 Designed and maintained tracking systems giving landlords visibility into applicants, viewings, confirmed tenants, and room availability without needing to ask for updates ‎🔹 Co-hosted 2 Airbnb listings, managing guest communication, calendar availability, pricing updates, listing optimization, and review follow-ups ‎🔹 Handled guest disputes, special requests, late checkout negotiations, and booking cancellation escalations through Airbnb Support, working to resolve issues while minimizing host involvement ‎🔹 Worked directly with landlords to improve communication, keep rental records up to date, and ensure nothing was missed between inquiry and move-in ‎🔹 Managed tenant searches and applicant communication across European rental platforms, including WG-Gesucht and Kleinanzeigen ‎ ‎𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 & 𝐓𝐨𝐨𝐥𝐬 ‎· Airbnb · Google Sheets · Google Calendar · Gmail · WhatsApp ‎ ‎I enjoy learning new software and adapting to different workflows. I'm currently building hands-on knowledge of Buildium, AppFolio, QuickBooks Online, Hospitable, Lodgify, Breezeway, and PriceLabs to support clients using different property management and short-term rental systems. ‎ ‎𝐖𝐡𝐲 𝐏𝐫𝐨𝐩𝐞𝐫𝐭𝐲 𝐎𝐰𝐧𝐞𝐫𝐬 𝐊𝐞𝐞𝐩 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐖𝐢𝐭𝐡 𝐌𝐞 ‎Both landlords I work with started with one specific task and expanded my role because the work got done without them having to follow up. That's not something I say about myself; it's what the working relationship showed over time. ‎ ‎For one landlord, I designed a four-sheet tenant management system in Google Sheets to simplify the leasing process. It gave the landlord a clear way to monitor applicants, scheduled viewings, confirmed tenants, and available rooms. ‎ ‎Once I understand your workflow, I stay on top of tasks so you don't have to keep reminding me what needs attention. ‎ ‎If you need reliable support with tenant communication, leasing coordination, or Airbnb co-hosting, 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐦𝐞 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲 𝐚𝐧𝐝 𝐈'𝐥𝐥 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐰𝐢𝐭𝐡𝐢𝐧 𝟔 𝐡𝐨𝐮𝐫𝐬.