Ubaid A.

I have over 8 years of experience in this industry, providing technical support to SaaS software clients and working as a virtual assistant to founders, co-founders, and CEOs. I am proactive, a creative problem solver, and able to work effectively with minimal supervision. - Zendesk - Hubspot - Odoo, Sap - SaaS - SEO, Website, Google Analytics, My Business, Search Console - Ringcentral - Slack, Gsuite, Worplace Microsoft - Infusionsoft Administration - Inbound Phone Support - Outbound Phone Support - Collections/ Billing Support (phone and email) - Hosting Online Customer Support Meetings Additionally, Here are the industries I've been involved with: - Real Estate (investors and agents) - both buyers and sellers - B2B - B2C - SaaS - Digital Marketing Agency - Mortgage Company - Cleaning Company - Finance - Insurance I'm trainable, deliver high-quality work, and prioritize integrity in my tasks. I'm proficient in using tools such as Xencall, Podio, GoHighLevel, Vicidial, Net2phone, Followup boss, Prospect Boss, Mojo, REI Simple, Popstream, Whitepages, WhatsApp, Slack, Webex, Call Tools, Batchdialer, RedX, CINC. Core Keywords: Customer Support, Account Review, Policy Violations, Customer Interaction, Dispute Process, Dispute Outcomes, High-Value Clients, Client Relationships, Customer Experience Channel Keywords: Tickets, Phone Support, Live Chat, Email Support Metric Keywords: Quality Assurance 90%, QA Review, Utilization Rate 85%, Productivity Metrics, Quality Metrics Action Keywords: Account Analysis, Escalation, Tailored Support, Customer Satisfaction, Detail-Oriented, Consultation Services, Resolution Specialist