Franz Kaizer Jade S.

I have 7 years of experience in customer support, handling voice, chat, and email. I'm familiar with tools like Zendesk, Salesforce, and HubSpot, and I also use Google Apps Script to make tasks faster and easier. I’m organised, tech-savvy, and always focused on helping customers the best I can. Customer Service Representative TaskUs, Cavite, Philippines - Jan 2018 – Present - Diligently managed high-volume customer interactions, handling a daily workload of at least 60 calls or 60 chats, together with a minimum of 40 emails. When assigned exclusively to email support, I was able to respond to 15–20 emails per hour. - Supported customers across different regions, including the US, UK, Ireland, Australia, and Hong Kong, where I learned to be flexible with different cultures and focused on meeting each customer’s needs. Projects within TaskUs: Betty Blocks Citizen Developer - Sept 2020 – Present - Built 3 key tools using Betty Blocks (no-code platform): 1. Knowledge Grid – Centralised knowledge base. 2. Rootask – Streamlined issue escalation tool. 3. Dashbox – Real-time KPI dashboard for teams. Automation Specialist - Oct 2024 – Present - Developed a feedback form and Google Sheets integration for various departments, incorporating automation and email notifications based on formulas and Google Scripts, significantly improving the efficiency of internal feedback processes. 3D Modeller | Unity & Blender - Sept 2022 – Sept 2024 - Led 3D modelling for two VR projects: 1. VR Food Delivery App Simulation – Designed immersive environments. 2. VR Office/Site Tour – Built a virtual office walkthrough for remote onboarding. Customer Service Representative Genpact, Muntinlupa City, Philippines - Sept 2016 – Feb 2017 - Handled 50+ daily calls for credit card billing inquiries and disputes. Strengths and Skills: * Customer Service Skills * Creative * Analytical and Innovative Skills * Learning/Adaptability Skills * Technical Skills * Problem-Solving Abilities * Projects and Accomplishments: Computer/Tools use: * Google Suite * Microsoft Office * Zendesk * Salesforce * Hubspot * Power BI * Slack * Canva * Unity * Blender * Adobe Creative Suite