Christine N.

General Virtual Assistant | Customer Service Expert | Team Leader |

Alorica Teleservices (Credit One Bank) - Team Manager Alorica Teleservices (Credit One Bank)- Fraud and Claims Specialist Alorica Teleservices (Credit One Bank)- Customer Service Representative Identity Verification (Credit Card Application Process) Specialization: Customer Service Data Entry Call Audit Coaching and Mentoring Data Management Leadership Management / Team Lead Experience in: Outbound/Inbound Calls (Customer Service Representative) Tier 2 agent Email Management Handling Team in BPO Quality Creating SMART action plan Google Suite/Microsoft Office Floor Support Tax Preparation Highlights: Top Agent month-over-month (Customer Service Representative) Top Team (Team Manager) Supported a maximum of 100 agents Achieving company's target and goal Education: Graduated in 2019 Business Administration Major in Management (Freelance Academy, April 2023) E-commerce Training course (Amazon FBA/FBM, Helium 10, Product research and product listing, Online Arbitrage, Amazon Seller Central Navigation, Shopify account set-up and Dropshipping, Product Sourcing on Alibaba and Ebay Product listing (Your VA Buddy, March 2023) Virtual Assistant Course 101 I am a goal-oriented individual and a tech savvy that you can rely on. I have a strong oral and written communication skills, effective time management and organizational skills. Expertise in leading a team and ability to maintain good working relationships with business partners. I love helping business owners by tackling projects so they can focus on running and expanding their business. Together, let's open the door for your success!