John Kent A.
Training & Quality Management | Customer Service Specialist
Leadership Training & Quality manager with 3 years of experience leading training specialists and quality auditors supporting the success of a customer-centric contact center team for a multi-national company. Focused on customer experience and satisfaction. Training Facilitation and Management 10 years of experience in delivering training, leading and managing projects to address business needs which includes curriculum and learning framework creation, material development, TNA, and facilitation of soft skills, process and leadership training.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $306
Billed in all: $32,796$33k
$306 in the last 6 months
Across 3 contracts
Earnings, last 30 days
Skill rankings: Top 24% in Material Design
Ranked by MRR among everyone on Upwork with the skill.
- #42Diversity & Inclusion158 freelancers · 🇵🇭 #3Top 27%🇵🇭#3 of 5
- #56Soft Skills Training145 freelancers · 🇵🇭 #11Top 39%🇵🇭#11 of 19
- #70Knowledge Management183 freelancers · 🇵🇭 #12Top 38%🇵🇭#12 of 29
- #100Training Design332 freelancers · 🇵🇭 #17Top 30%🇵🇭#17 of 50
- #108Material Design451 freelancers · 🇵🇭 #3Top 24%🇵🇭#3 of 8
- #125Leadership Training357 freelancers · 🇵🇭 #51Top 35%🇵🇭#51 of 95
- #140Organizational Behavior425 freelancers · 🇵🇭 #44Top 33%🇵🇭#44 of 100
- #200Insurance435 freelancers · 🇵🇭 #94Top 46%🇵🇭#94 of 193