Omar E.

Virtual Assistant/Customer Service & Chat Support/Ecommerce Management

As a certified Upwork customer service advisor, allow me to introduce myself as a dependable customer service professional with extensive experience dedicated to serving customers effectively. I am always ready to assist by providing information on products and services, answering inquiries, and solving problems. I graduated from the College of Arts in 2017 and promptly embarked on my career journey by joining Vodafone Ireland as an international customer service advisor. In this role, I engaged with customers to address billing and financial matters, responded to general inquiries about Vodafone products and services, and actively promoted new offerings. A significant opportunity then led me to Etisalat UAE, where I assumed the role of a senior customer service advisor catering to high-value customers. Etisalat is widely recognized as a global telecommunications leader. In my current position, I handle customer concerns through various channels, including calls, emails, and chats. I adeptly explain billing details, resolve technical issues, introduce new products and services, and ensure all requirements for Etisalat customers are met. I take immense satisfaction in my role as a senior customer service advisor, and I am committed to delivering exceptional service to uphold Etisalat's reputation as the best telecommunication company globally.