Leticia R.

I run the day-to-day of online programs and service businesses, and I automate the manual work I find along the way. Most business owners need someone who can run the backend operations today while they focus on what they are best at. When I join a team, I learn how the business really works, I spot where clients get stuck and where the team loses hours, and I fix it with clearer processes, better tools or automation. What I do right now: Mentorship & community management: I'm the Mentorship Manager for a year-long professional certification program. I run its Slack communities, cohort announcements, homework and assessment tracking, live-call logistics and member support. Podcast coordination: guest pipeline via PodMatch, inbox management, scheduling and follow-ups. Short-term rental operations: guest messaging and operations support for a 38-unit portfolio, working across OwnerRez, Breezeway and Hospitable, plus AI workflows to cut repetitive tasks. Process & automation: client-journey mapping, SOPs, onboarding systems, student portals, daily-brief reports and AI-assisted workflows with Claude, ChatGPT and n8n. How I can help you: • Take over your client, student or guest communication and keep it warm, fast and organized • Map your process end to end (what the client does, what the team does, what should be automated) and show you where the hours are going • Build onboarding that runs itself: payment → client record → access, tasks and reminders Replace spreadsheets with a clean portal or board in the tool you already use (Monday, ClickUp or Notion) • Document everything in SOPs so nothing lives only in someone's head I'm strongest when I work closely with an owner or a small team that wants to improve how things run. My background consists of several years in hospitality (hotels, booking agencies, Airbnb and property management), customer support and administrative support for a US law firm. Tell me what your week looks like and what you wish you didn't have to touch, and I'll tell you where I'd start