Justine L.

Hi, I’m Justine! I’m a Customer Service Professional with over 8 years of experience in chat, email, voice, and client support across healthcare, e-commerce, gaming, and technical industries. I specialize in customer service, handling PHI, insurance verification, and prior authorizations with accuracy and confidentiality. My background includes roles at Merchbar (2020–2023), as an Escalations Support via Zendesk, resolved payment disputes, and created helpful customer-facing content that improved the overall experience. I was also a Team Leader guiding agents, a Consultant managing CPAP orders and insurance requirements, and a Client Relations Specialist ensuring smooth communication and record retrieval. What I bring to every role: - Clear, empathetic communication that makes customers feel heard and valued. - Practical problem-solving—fixing issues quickly or escalating with care. - Strong organizational skills from handling PHI and insurance processes. - Proactive support—spotting repeat issues and improving FAQs/processes. Beyond customer service, I’m also a content creator and video editor with experience in cinematography, post-production, and design. Skilled in Adobe Premiere Pro, Photoshop, and Google Workspace, I blend technical precision with creativity to deliver engaging results. I’m adaptable, detail-oriented, and committed to providing reliable support while helping businesses grow and strengthen customer relationships. I’m ready to jump in right away and help your users feel supported and confident.