Lina Marcela A.

Virtual Assistant | Bilingual Admin & Compliance Support | Data & CSR

I help busy entrepreneurs, teams, and logistics businesses stay organized, compliant, and productive. With over 5 years of experience, including 4 years working remotely with U.S.-based companies, I’ve supported operations in areas such as: ✔️ Inbox management & email follow-up ✔️ CRM & database updates ✔️ Customer service (email, chat, and social media) ✔️ Employee onboarding support ✔️ Process improvement & admin workflows ✔️ Safety & compliance support (DOT/FMCSA) ✔️ Data entry, reconciliation, and reporting 🌟 Some achievements I’m proud of: • 🏆 Employee of the Month – July 2022 (Customer Service Department) • 📁 Digitized a 600+ employee database in 3 months • 📊 Created automated follow-up systems in Excel • ✅ 99% accuracy in annual inventory reconciliation (SAP) • 📂 Participated in the preparation and support of 3 successful DOT audits (New Entrant, Safety Investigation, and Post-Audit Compliance Upgrade) as part of the Safety Department of U.S. motor carrier companies. Supported documentation, ran mini internal audits, and helped implement corrective action plans that led to positive compliance outcome. 🎯 I’m fluent in English and Spanish, a fast learner, highly organized, and ready to help you save time, stay compliant, and grow your business. 🛠 TOOLS AND WEBSITES ✅Google Applications: Slides, Sheets, Docs, Drive, Calendar ✅Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook ✅Emailing systems: Outlook and Gmail ✅File management: Google Drive, OneDrive & Dropbox ✅Canva ✅Scheduling Appointment Software: Google Calendar, Calendly, Bookings ✅Zoom, MS Teams, Google Meet, Skype, Webex Cisco ✅Loadstop ✅MondoTracking ✅Beyond GPS ✅ChatGPT ✅Cmap Tools ✅Trello ✅Slack ✅XodoSign-EverSign ✅SAP - Logistic Module ✅Lusha-Thomasnet-ZoomInfo ✅STATA ✅DAT ✅Mendeley 🔸CORE QUALIFICATIONS ✅Quick learner ✅Flexible worker ✅Confidentiality and discretion ✅Compliance ✅Team player ✅Prioritisation ✅Organisation ✅Analytical problem-solving ✅Strong interpersonal skills ✅Customer service orientation ✅Interpersonal communications 📩 Let’s connect and talk about how I can support your project! Long- and short-term projects are welcome!