Ivonn A.

🚀 Top-performing Technical Support & Customer Care Specialist with extensive experience in SaaS and iPaaS platforms, delivering fast, reliable, and accurate solutions that save clients time, streamline operations, and increase retention. I specialize in multi-channel support (voice, non-voice, email, live chat, ticketing) while handling billing, ordering, payments, order tracking, refunds, and retention. I combine technical troubleshooting expertise with operational efficiency, ensuring your team can focus on growth while I handle the details. I also bring strong expertise in executive assistance, including calendar and schedule management, project coordination, social media management, UX/UI support, recruitment, and administrative operations. Known for being detail-oriented, proactive, and solution-driven, I consistently support executives and businesses in streamlining workflows, improving retention, and enhancing overall customer satisfaction. 💼 What I Can Do for You: ⚡ Technical Troubleshooting: SaaS & iPaaS support to resolve issues quickly and prevent downtime 💳 Customer Care & Billing: Payments, refunds, order tracking, QuickBooks, invoicing, and retention strategies 🗂 Operations & Admin Support: Calendar management, scheduling, virtual assistance, order management 📈 Process Improvement: Streamline workflows, optimize ticketing systems, and improve team efficiency 👥 Recruitment & UXI Support: End-to-end recruitment, onboarding, and user experience support 🌐 Social Media & Communication Management: Email, chat, social channels, content support 🛠 Tools & Platforms I Excel In: 🔥CRM & Customer Support: 🔹Salesforce 🔹HubSpot 🔹Zendesk 🔹Intercom 🔹NetSuite 🔹QuickCEP 🔹ShipOut 🔹FlyWheel 🔹Shopify 🔹OrderMax 🔹OnContact7 🔹StarWatch 🔹SingleView 🔹SAP 🔹MultiVu 🔹Guru 🔹JGSuite 🔥Project & Task Management: 🔹Asana 🔹ClickUp 🔹Monday(.com) 🔹Jira 🔹Slack 🔹Calendly 🔹TeamViewer 🔹Epiphany 🔹Job Status Viewer 🔥Finance & Ecommerce: 🔹QuickBooks 🔹DLR50 🔹USPS/UPS/FedEx tracking 🔹Chargebee 🔹Custify 🔹Schema 🔹Bloom 🔥Productivity & Collaboration: 🔹Microsoft Office 🔹Google Workspace 🔹Canva 🔹Airtable 🔹CapCut 🔹Loom 🔹Zoom 🔹WhatsApp 🔹ZoomInfo 🔹Apollo 🔹Seamless 🔹LinkedIn 💡Why Work With Me: ✅Top performer: recognized for reliability, efficiency, and accuracy ✅Proactive problem solver: I identify issues quickly and provide actionable solutions ✅Multi-channel expertise: voice, non-voice, email, chat, and ticketing support ✅Detail-oriented & organized: ensures smooth workflow and error-free operations ✅Client-focused: committed to improving processes, retention, and customer satisfaction 🌟 13+ years of Customer and Techical Experience, and Virtual Assistance 🏆 Top Performer Customer Support, Escalation Specialist, and Google Client-Awardee I am passionate about helping businesses scale, optimize processes, and deliver exceptional experiences. Whether you need technical troubleshooting, customer care, recruitment support, virtual assistance, project management, or social media management, I bring a professional, efficient, and solution-driven approach to every task. 📩If any of the above sounds interesting and you think it would be a potential fit to work together, send me an invitation to connect and let’s talk—I’m ready to help your team achieve efficiency, accuracy, and growth. Best, Ivonn A.