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Diana D.

Diana D.

Bilingual VA (PT/EN) Travel & Customer Support Specialist / Fast & Rel

I’m Diana, a bilingual (PT/EN) Virtual Assistant with a strong background in customer service, travel planning and admin support. If you’re looking for someone detail-oriented, fast, and friendly to streamline your business, I’m here to help. I help businesses and entrepreneurs save time and stay organized by handling tasks with precision, empathy, and a problem-solving mindset. Admin Support: • Document & spreadsheet management • Calendar & email coordination • Online research & data entry Customer Service: • Email, chat & phone support • Complaint resolution with empathy • Internet troubleshooting Travel Assistance: • Booking hotels, flights, transfers • Creating custom itineraries • Support before and during trips Ready to get things done? Let’s connect, I’m available for short and long-term projects!

🇵🇹Lisbon, Portugal$9/hr100% JSS5.00 (1)Since Apr 2023

Earnings and projects

MRR
$2

Last 6 months ÷ 6

World#180,247 / 412k
🇵🇹Country#795 / 2,011
Revenue, last 30 days
$0

Last 6 months: $15

Total earnings
$1k

Billed in all: $1.1k

World#393,924 / 412k
🇵🇹Country#1,966 / 2,011
Per project
$126

$15 in the last 6 months

World#293,004 / 412k
🇵🇹Country#1,554 / 2,011
Projects, last 6 months
1

Across 3 contracts

33% fixed67% hourly
World#128,096 / 412k
🇵🇹Country#538 / 2,011
Projects in all
8

Across 14 contracts

43% fixed57% hourly
World#223,563 / 412k
🇵🇹Country#1,115 / 2,011

Earnings, last 30 days

$1.1kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$1,060$1,080$1,100$1,120Oct 9Oct 24Nov 8

Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 47% in Customer Service

Ranked by MRR among everyone on Upwork with the skill.

  1. #12English to Latin Translation23 freelancers · 🇵🇹 #1Top 52%
  2. #197Booking Services333 freelancers · 🇵🇹 #3Top 59%
  3. #253WhatsApp472 freelancers · 🇵🇹 #1Top 54%
  4. #389Hospitality & Tourism814 freelancers · 🇵🇹 #4Top 48%
  5. #476Portuguese987 freelancers · 🇵🇹 #113Top 48%
  6. #2,388Telemarketing4,857 freelancers · 🇵🇹 #4Top 49%
  7. #2,474Phone Support5,090 freelancers · 🇵🇹 #8Top 49%
  8. #3,492Instagram7,103 freelancers · 🇵🇹 #17Top 49%