Raul Alejandro P.

Customer Experience & Leasing Specialist

MY EXPERIENCE I am a bilingual Real Estate, Leasing, and Operations professional with 6,000+ hours of experience working with clients through Upwork and extensive experience supporting U.S.-based companies. My background includes real estate leasing, property management, customer success, operations coordination, CRM management, property research and analysis, tenant and prospect communication, application processing, scheduling, and end-to-end leasing support. I have experience managing high-volume workflows, coordinating multiple properties and prospects, communicating with tenants, owners, agents, and property managers, and supporting the complete leasing process from initial inquiry through application, approval, and move-in. I also specialize in process improvement and operational efficiency. I apply Lean Six Sigma, DMAIC, Agile, and Scrum principles to identify bottlenecks, standardize processes, improve workflows, and increase productivity and consistency. My experience includes working with CRM and property management platforms such as AppFolio, Salesforce, and other operational systems, as well as building and improving tracking systems, workflows, reports, and operational processes using tools such as Excel and Google Sheets. I am highly adaptable and comfortable working independently, managing priorities, learning new systems, and taking ownership of processes. My goal is not simply to complete tasks, but to understand the operation, identify opportunities for improvement, and create measurable value for the client. MY OBJECTIVE To work with companies and entrepreneurs who need a reliable, proactive professional to support their Real Estate, Leasing, Operations, Customer Success, or Process Improvement needs. I bring hands-on experience working with U.S.-based businesses, strong communication skills, operational discipline, and a continuous-improvement mindset. I enjoy taking ownership of processes, solving problems, organizing complex workflows, improving efficiency, and helping businesses scale their operations. I am particularly interested in long-term opportunities where I can combine my experience in Real Estate, Property Management, Operations, CRM management, and Lean Six Sigma to improve processes and deliver consistent results. I am committed to professionalism, accountability, continuous learning, and building long-term relationships with clients based on trust and measurable performance. PERSONAL Integrity Responsibility Professionalism Adaptability Accountability Reliability Creativity Continuous Learning Attention to Detail Growth Mindset PROFESSIONAL SKILLS Real Estate & Leasing Leasing Coordination Property Management Tenant & Prospect Relations Rental Property Research Property Analysis Application Processing Showing & Tour Coordination Move-In Coordination Owner & Property Manager Communication Lease Administration Operations Operations Coordination Workflow Management Process Documentation SOP Development Administrative Operations High-Volume Task Management Data Organization Reporting & Tracking Quality Control Remote Operations Process Improvement Lean Six Sigma DMAIC Process Mapping Waste Reduction Workflow Optimization Standardization Root Cause Analysis Continuous Improvement Agile Methodologies Scrum Technology & CRM CRM Management AppFolio Salesforce Excel Google Sheets Property Management Systems CRM Data Management Digital Workflow Management Customer Success Customer Service Customer Success Client Communication Tenant Communication Conflict Resolution Active Listening Problem Solving Relationship Management Professional Organization & Time Management Multitasking Teamwork Independent Work Communication Accountability Adaptability Attention to Detail 6,000+ Upwork Hours | Bilingual English/Spanish | U.S. Real Estate & Operations Experience