Raul Alejandro P.

**Real Estate & Operations Specialist | Accounting Support & Collections** Bilingual English/Spanish professional with **6,000+ hours on Upwork**, supporting U.S.-based companies in real estate, leasing, property management, operations, and accounting support. My experience includes end-to-end leasing coordination, tenant and prospect communication, application processing, lease administration, and move-in coordination. I manage high-volume workflows and coordinate with tenants, owners, agents, and property managers to keep operations organized and moving forward. I also provide **accounting and bookkeeping support**, including accounts receivable, collections follow-up, invoice adjustments, goodwill credits, financial data entry, and account record maintenance. I bring attention to detail and clear communication to billing inquiries and payment-related issues. I work with **AppFolio, Salesforce, Microsoft Excel, and Google Sheets** to maintain accurate records, manage CRM data, track activity, and prepare reports. I apply Lean Six Sigma, DMAIC, Agile, and Scrum principles to improve workflows, document procedures, and reduce inefficiencies. Reliable, proactive, and comfortable working independently, I seek long-term opportunities where I can own daily processes and help clients improve efficiency and deliver consistent service. **CORE SKILLS** --**Accounting Support: ** Bookkeeping Support, Accounts Receivable, Collections Follow-Up, Invoice Management, Invoice Adjustments, Goodwill Credits, Financial Data Entry -- **Real Estate & Leasing: ** Leasing Coordination, Property Management Support, Tenant Relations, Application Processing, Lease Administration, Move-In Coordination -- **Operations: ** Administrative Support, Workflow Management, SOP Development, Reporting & Tracking, Process Improvement -- **Tools: ** AppFolio, Salesforce, Microsoft Excel, Google Sheets, CRM Management -- **Client Support: ** Customer Success, Billing Inquiries, Conflict Resolution, English/Spanish Communication