Minerva C.

Sales Representative/Pricing Analyst/ Customer Service Representative

Pricing Analyst/Customer Service/ Technical Support/ Sales/ Collection Analytical and customer-focused professional with proven experience in ticketing, pricing strategy, and customer support across dynamic and fast-paced environments. Skilled in analyzing market trends, managing fare rules, and optimizing pricing models to ensure competitiveness and profitability. Strong background in handling customer inquiries, resolving booking issues, and delivering personalized service across digital and direct channels. Use tools and platforms such as Excel, SQL, Tableau, and ticketing systems (e.g., Ticketmaster, Stubhub, VividSeats, AXS)Proficient in GDS platforms (e.g., Amadeus, Sabre), Excel, and CRM tools, with a keen eye for detail and a proactive approach to problem-solving. Known for combining data-driven decisions with customer-first thinking to support business growth and service excellence. A collaborative team player with excellent communication skills, time management, and a commitment to continuous improvement. Adaptable, fast-learning, and capable of thriving under pressure while maintaining accuracy and professionalism.