Star Chiamaka O.

Operations & Customer Support VA | E-commerce & SaaS | Top Rated

Running a business comes with countless moving parts, and handling administrative and customer support tasks can quickly become overwhelming. That’s where I come in - helping businesses stay organized, efficient, and focused on growth. I am a dedicated Virtual Assistant and Customer Support Specialist with experience supporting businesses through exceptional customer service, streamlined operations, and workflow automation. I specialize in creating smooth customer experiences while helping teams save time using tools like Makedotcom, GoHighLevel, and n8n to automate processes and improve efficiency. Beyond automation, I’m highly skilled in using AI tools strategically to improve productivity, communication, customer support, research, and business operations. I understand that successful AI usage is not just about ChatGPT - it’s about choosing the right AI tool for the right task to achieve faster, smarter, and more effective results. With a strong background in customer support and operations, I’m skilled at managing client relationships, resolving issues professionally, and ensuring customers feel valued and supported at every stage of their journey. I’m highly organized, detail-oriented, and a strong communicator who thrives in fast-paced environments. Whether it’s managing daily operations, automating repetitive tasks, improving workflows, or delivering outstanding customer support, I bring reliability, adaptability, and a problem-solving mindset to every project. ⭐ 5-Star Client Review “Star is indeed a Star. She is smart, bright, talented and easy to work with. She did great research that was beneficial to my business. I'll be willing to hire her again if the need arises. Thank You.” #SERVICES I PROVIDE: ✔ Virtual Assistance & Administrative Support Managing day-to-day administrative tasks, email and calendar management, document organization, travel arrangements, scheduling, research, and business operations to keep your workflow organized and efficient. ✔ Customer Support & Customer Success Delivering exceptional customer experiences through email, phone, and live chat support. I handle customer inquiries, issue resolution, order management, account support, refunds, and client communication with professionalism and empathy. ✔Operations Support & Business Administration Supporting daily business operations through order processing, CRM management, workflow coordination, invoicing, expense tracking, data management, and process improvement to help businesses run smoothly. ✔ AI Automation & Workflow Optimization Building and managing automated workflows using Makedotcom, GoHighLevel, and n8n to eliminate repetitive tasks, streamline operations, improve team productivity, and create scalable business processes. ✔CRM Management & Client Communication Maintaining accurate customer records, managing pipelines, following up with leads, scheduling appointments, and ensuring consistent communication throughout the customer journey. ✔ E-commerce & Store Support Supporting Shopify and WooCommerce stores with order processing, customer inquiries, product updates, returns, refunds, inventory coordination, and post-purchase customer support. RESULTS I HELP BUSINESSES ACHIEVE: ✔ Streamlined business operations and improved productivity ✔ Faster response times and exceptional customer experiences ✔ Automated workflows that reduce manual work and save time ✔ Better organization across emails, calendars, projects, and CRM systems ✔ Improved customer retention and stronger client relationships ✔ Reliable operational support that allows business owners to focus on growth TOOLS & PLATFORMS Makedotcom | GoHighLevel | n8n | ChatGPT | Claude AI | Gemini AI | Perplexity AI | HubSpot | Zoho CRM | Zendesk | Gorgias | Shopify | WooCommerce | Google Workspace | Microsoft Office | Slack | Zoom | Google Meet | Asana | Mondaydotcom | ClickUp | Odoo | QuickBooks WHY CLIENTS ENJOY WORKING WITH ME ✔ Proactive, organized, and dependable ✔ Excellent communication and customer-first mindset ✔ Strong problem-solving and attention to detail ✔ Fast learner who adapts quickly to new systems and processes ✔ Experienced in combining AI tools with operational workflows to improve efficiency ✔ Committed to delivering high-quality support that helps businesses grow I take pride in helping businesses stay organized, responsive, and efficient. Whether I'm managing daily operations, supporting customers, optimizing workflows, or implementing AI-powered automation, my goal is always to simplify processes, improve productivity, and create outstanding experiences for both clients and customers. 📩 If you're looking for a reliable Virtual Assistant, Operations Support Specialist, Customer Support Professional, or AI Automation Assistant who communicates clearly, takes initiative, and genuinely cares about your business success, I'd love to connect and discuss how I can help your business grow.