Ricaudy P.

Hello! I'm Ricaudy Polanco, a bilingual (English-Spanish) Customer Support and Client Relations Specialist with experience supporting U.S. healthcare providers, law firms, and retail businesses. I help businesses deliver exceptional customer experiences by providing professional customer support, appointment scheduling, virtual reception, administrative assistance, and client communication. What I can help you with: ✔️ Customer Support (Phone, Email & Chat) ✔️ Intake & Client screening ✔️ Virtual Reception ✔️ Appointment Scheduling ✔️ Administrative Support ✔️ Client Communication & Follow-ups ✔️ CRM & Data Entry ✔️ Calendar Management ✔️ English-Spanish Customer Support Throughout my career, I've worked with healthcare providers scheduling medical imaging appointments, coordinating with physicians' offices, assisting patients with insurance-related issues, and ensuring a smooth scheduling process. I've also supported a Miami-based personal injury law firm by answering inbound calls, assisting clients in both English and Spanish, providing case updates, communicating with insurance adjusters, and handling sensitive situations with empathy and professionalism. In retail sales, I helped customers find the right products based on their preferences and budget while delivering personalized service and building strong customer relationships. I'm experienced with Microsoft Office, Google Workspace, CRM systems, scheduling platforms, and I quickly adapt to new software and workflows. I'm reliable, detail-oriented, an excellent communicator, a fast learner, and committed to providing outstanding customer service while helping businesses grow. Let's work together!