Ayessa R.
Lead Generation & Telemarketing | BPO Call Center, Basic Employment
With nearly five years of experience in the BPO industry, I have built expertise in customer service, team management, and performance improvement. I began my career handling inbound and outbound calls for telecommunications and healthcare accounts, where I developed strong communication and problem-solving skills. After two years, I was promoted to Supervisor, where I successfully led teams of representatives. My responsibilities included developing and coaching agents, monitoring performance, and implementing strategies to improve KPI results
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4k
Billed in all: $6,469$6.5k
$4k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 15% in Business Management
Ranked by MRR among everyone on Upwork with the skill.
- #308Call Center Management1,271 freelancers · 🇵🇭 #128Top 24%🇵🇭#128 of 484
- #394BPO Call Center1,567 freelancers · 🇵🇭 #224Top 25%🇵🇭#224 of 880
- #410Business Management2,777 freelancers · 🇵🇭 #100Top 15%🇵🇭#100 of 526
- #1,047Outbound Sales4,644 freelancers · 🇵🇭 #510Top 23%🇵🇭#510 of 2,087
- #1,122Management Skills6,116 freelancers · 🇵🇭 #480Top 18%🇵🇭#480 of 1,901
- #2,022Sales9,827 freelancers · 🇵🇭 #890Top 21%🇵🇭#890 of 3,672