Daniel M.

With extensive experience in IT support and software engineering, I have worked across multiple helpdesk environments, troubleshooting and optimizing IT systems for efficiency. My career spans roles in ConnectWise Manage, ServiceNow, Zoho Helpdesk, ManageEngine, and other service management platforms, where I have implemented automation, improved workflows, and enhanced security. I have successfully completed full data exports and migrations from ConnectWise Manage to ManageEngine, ensuring seamless transitions for businesses. My expertise includes asset management, creating SLAs, and developing Helpdesk and MSP business models that enhance operational efficiency and service delivery. A software engineer with a passion for creating, debugging, and optimizing robust applications, I have a strong foundation in data structures, algorithms, and system architecture, allowing me to develop scalable and efficient solutions tailored to business needs. I thrive in fast-paced, collaborative environments, ensuring seamless integrations, rigorous testing, and high-quality code. Debugging and troubleshooting are among my strengths, enabling me to resolve complex technical challenges effectively. My experience in Agile development, version control with Git, and automated testing ensures that every project I work on meets performance and scalability requirements. Beyond technical skills, my ability to bridge technical and business objectives through clear communication and strategic problem-solving makes me a valuable asset to any team. Whether optimizing IT infrastructure, streamlining workflows, or developing software solutions, I am committed to delivering excellence and driving innovation.