Milca F.

Administrative & Customer Service Assistant | Scheduling, CRM

Reliable and detail-oriented Administrative and Customer Service Assistant with 3+ years of experience supporting executives, managing customer relationships, and streamlining office operations. I help businesses run more smoothly by handling the day-to-day tasks that keep clients happy and operations organized — from scheduling and inbox management to CRM upkeep and confidential record-keeping. What I bring to your project: Executive & Administrative Support — Managed daily schedules, communications, and confidential records for a CEO and 15+ person team, including a digital filing system that cut document retrieval time by 35%. Customer Service & Call Handling — Handled 60–80 inbound/outbound calls daily, maintaining a 95% first-call resolution rate while coordinating scheduling and confirmations for a fast-paced service business. Client-Facing Communication — Served as the first point of contact for guests and clients, managing appointments, follow-ups, and relationship maintenance. Tech-Savvy — Comfortable across Google Workspace, Microsoft Office, HubSpot, Asana, Notion, and Canva. I'm fluent in both English and Spanish, which allows me to support bilingual teams and clients seamlessly. I'm proactive, discreet with sensitive information, and thrive in roles where organization and clear communication directly impact client satisfaction. If you need someone to keep your calendar, inbox, CRM, or customer communications running smoothly — let's talk about how I can support your business.