Vanneza Mae N.

Hi, I’m Vanneza Mae Nericua — a dedicated and adaptable professional with over 9 years of experience in business development, customer service, and technical support. If you’re looking for someone who can connect with clients, solve problems efficiently, and drive measurable growth through smart outreach and strong customer relationships — I’m here to help. I’ve worked with global clients at Newfold Digital, handling a mix of customer support, sales, and technical troubleshooting. From assisting customers with complex issues to guiding them through upgrades and renewals, I’ve developed the skills to manage both front-line interactions and behind-the-scenes sales strategies. 🔧 Core Skills & Strengths: ✅ Customer service (inbound/outbound) ✅ Technical support (troubleshooting, domain/hosting services) ✅ Business development & client retention ✅ Lead generation & sales prospecting ✅ Upselling, cross-selling & renewals ✅ CRM data management & email outreach ✅ Clear, professional communication (voice, email, and chat) 💡 I’m known for being: ✔️ Persistent and goal-oriented ✔️ Organized and efficient ✔️ Great at adapting to different roles and tools ✔️ A confident communicator and negotiator Whether you need a reliable virtual assistant to manage client interactions, someone to handle sales calls or outreach, or a support rep who understands both tech and customer needs—I’ve got you covered. Let’s grow your business while keeping your customers happy. Send me a message and let’s get started!