Kieran B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I'm a seasoned customer support professional with experience in team leadership, support content creation, and knowledge management. If you are looking for a someone with a wealth of experience not only as a frontline agent but also a manager and content writer, I'd love to help! I can help you document your internal processes and policies, refine your response templates (macros), and find ways to deflect tickets through self-service and quality help center articles. Skills and Experience: -Providing exceptional customer support through email, phone, and chat -Understanding and empathizing with customer needs -Finding efficient solutions that meet unique customer requirements -Creating and managing knowledge bases, ensuring information is accurate, relevant, and up-to-date -Passion for organizing information in an easy-to-understand and accessible way -Developing a wide range of content, including FAQs, user guides, tutorials, and help articles -Ability to work independently and manage multiple tasks simultaneously