Xesteffan S.

Hi! I'm Xesteffan. I have over 8 years of experience in customer service and back-office support, working with different international clients, mainly from the US and Europe. Over the years, I've handled various customer concerns through email, live chat, WhatsApp, and social media. I've worked with customers on order inquiries, shipping and delivery issues, returns, product questions, and general concerns, making sure they receive clear and helpful responses. I also have hands-on experience in e-commerce support, particularly with Shopify and Gorgias. My responsibilities include checking order details, assisting with shipping concerns, processing customer requests, and coordinating with logistics teams to follow up on delayed or missing shipments. I'm used to handling a high volume of inquiries. In one of my previous roles, I managed over 100 customer interactions daily, and I've also handled up to 8 chats at the same time. So I'm comfortable multitasking while keeping my responses organized and professional. I also have a background in administrative and back-office tasks, including data entry, document verification, appointment scheduling, and maintaining customer records. When it comes to tools, I've worked with Shopify, Gorgias, Zendesk, HubSpot, LiveChat, FrontApp, Superchat, Google Workspace, Excel, and Slack. I consider myself someone who's dependable, easy to work with, and willing to learn. I don't just focus on responding to customers; I also try to understand their concerns and make sure the necessary follow-ups are done. I'm now looking for a stable, long-term opportunity where I can use what I've learned, continue improving my skills, and contribute positively to the team.