Maria B.

Consistent 95%+ CSAT scores and first-response times under 3 minutes, even during peak season. Fluent, natural written and spoken English; your customers won't know (or care) where I'm located. Deep familiarity with tools like Zendesk, Salesforce, Smartmoving, Shopify, and Slack, so I plug into your stack on day one, not week three. My experience shows in turning refund requests into saved sales and angry customers into repeat buyers. I work US business hours, communicate proactively, and treat your customers like my own reputation depends on it because honestly, it does. So if you're looking for someone who needs a script, I'm not your person. If you want a senior-level rep who can own your support queue end to end, let's talk.