Michael O.

I am a success-driven professional with extensive experience in customer service management, technical support, research and analysis, documentation, after-sales support, and account management. I am proficient in setting up Microsoft 365 applications and cloud systems for clients while promptly resolving all raised customer issues. Michael is skilled in maintaining and building profitable relationships with cross-functional teams and stakeholders. I am passionate about delivering value in the workplace and improving work processes. I am proficient in end-user support, on-site and remote support, end-user security awareness training, hardware/software installation, and support. I am also an expert in Microsoft 365 for consumers and have good knowledge of Microsoft 365 commercials with experience with Microsoft Teams, azure active directory, and managing Active Directory. I am also into the deployment of the Medallia Experience Cloud, also familiar with enterprise applications/tools like RAVE, ASD, KIT, Quick Assist, Team Viewer, Trello, AnyDesk, Slack.