Jamie D.
SaaS Support Leader | Zendesk Expert | Support Systems & Automations
Customer Support and Technical Support leader with 18 years of experience building and scaling global support organizations within the SaaS industry. Since April 2024, freelance consultant through Upwork, partnering with clients across various industries to implement and optimize Zendesk solutions. Deep expertise in Zendesk architecture, workflow automation, messaging, AI, reporting, migrations, and support operations design. Known for stepping into hands-on roles, quickly assessing technical and operational gaps, and delivering scalable, execution-focused solutions.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $63k
Billed in all: $301,202$301k
$31k in the last 6 months
Across 9 contracts
Earnings, last 30 days
Skill rankings: #1 in 1 skill of 14
Rarest: top 0.02% in Customer Support, of 20,101. Ranked by MRR among everyone on Upwork with the skill.
- Trello2,262 freelancers · 🇺🇸 #1Top 0.04%🇺🇸#1 of 216
- Zendesk API115 freelancers · 🇺🇸 #1Top 2%🇺🇸#1 of 16
- Zendesk5,908 freelancers · 🇺🇸 #2Top 0.05%🇺🇸#2 of 369
- #4Customer Support20,101 freelancers · 🇺🇸 #2Top 0.02%🇺🇸#2 of 1,023
- #6Troubleshooting1,460 freelancers · 🇺🇸 #4Top 0.41%🇺🇸#4 of 159
- #10Customer Service37,167 freelancers · 🇺🇸 #5Top 0.03%🇺🇸#5 of 3,160
- #13Jira3,199 freelancers · 🇺🇸 #7Top 0.41%🇺🇸#7 of 465
- #19Salesforce3,758 freelancers · 🇺🇸 #11Top 0.51%🇺🇸#11 of 821