Mae Ann M.

I am a results-driven professional with strong experience in property management within the hospitality industry and a proven background as a Customer Service Team Leader for a U.S.–based financial services company. Skilled in leading customer-facing teams, managing performance, resolving escalations, and ensuring exceptional service delivery across phone, email, and live chat. I have extensive experience working closely with people from all around the world, providing culturally aware support and building strong, trust-based relationships with diverse clients and stakeholders. Highly experienced in supporting property owners and managers with the operational and technical aspects of their short-term rental businesses, offering expert guidance through multiple communication channels, analyzing market trends, advising on pricing strategies, and optimizing listings to maximize occupancy and revenue. With 8 years of combined experience across customer service leadership, accounts receivable, finance support, and property management operations, I am known for partnering closely with the Head of Finance to oversee daily AR functions, streamline financial processes, and support healthy cash flow. Proficient in invoicing, payment processing, dispute resolution, collections, and client relationship management, with a consistent track record of elevating customer satisfaction, improving financial operations, and delivering proactive, solutions-focused support across hospitality, finance, and property management environments.