Carmellin C.

Profile Overview Versatile customer service and outbound sales professional with experience supporting U.S.-based clients in healthcare, travel, and financial services. Skilled in clear communication, problem resolution, and accurate record-keeping. Remote – Direct Client (U.S.) – Outbound Representative providing customer service and booking support for Las Vegas travel clients. Managed reservations, handled guest inquiries, and resolved booking issues efficiently. Managed Healthcare Services (through March 2025) – Addressed claims, coverage questions, and data updates while assisting patients and providers with documentation and authorizations. Flatworld Solutions Philippines – Outbound Account Executive offering debt-resolution programs. Pre-qualified leads, explained program details, overcame objections, and transferred qualified prospects for enrollment. Alorica – Davao – Customer Service Specialist delivering front-line support and professional assistance to diverse customers. Strengths: Exceptional phone etiquette, lead qualification, patient and guest support, objection handling, and meticulous CRM/data management.