Back to leaderboardLast snapshot: Nov 7
Franklyn J.
Bilingual Customer Support Representative | CRM | Email, Chat & Phone
I specialize in customer support across chat, email, and phone. I help customers resolve issues quickly, maintain high satisfaction, and ensure a smooth experience. I’m experienced with CRM systems, handling multiple conversations, and providing professional bilingual support (English/Spanish)
🇩🇴San Cristobal, Dominican Republic$15/hr100% JSS4.99 (4)Since Apr 2023
Earnings and projects
MRR
$1,108$1.1k
Last 6 months ÷ 4.7 months active (since Jun 2026)
World#43,930 / 412,022 / 412k
🇩🇴Country#228 / 1,225 / 1,225
Revenue, last 30 days
$1,767$1.8k
Last 6 months: $5.2k
World#24,565 / 412,022 / 412k
🇩🇴Country#106 / 1,225 / 1,225
Total earnings
$5,230$5.2k
Billed in all: $5,536$5.5k
World#250,808 / 412,022 / 412k
🇩🇴Country#813 / 1,225 / 1,225
Per project
$1,308$1.3k
$1k in the last 6 months
World#104,374 / 412,022 / 412k
🇩🇴Country#404 / 1,225 / 1,225
Projects, last 6 months
5
Across 6 contracts
17% fixed83% hourly
World#41,746 / 412,022 / 412k
🇩🇴Country#54 / 1,225 / 1,225
Projects in all
4
Across 6 contracts
17% fixed83% hourly
World#283,741 / 412,022 / 412k
🇩🇴Country#527 / 1,225 / 1,225
Earnings, last 30 days
$5.5k+$1.8k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 11% in Microsoft Office
Ranked by MRR among everyone on Upwork with the skill.
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- #718Appointment Setting5,158 freelancers · 🇩🇴 #22Top 14%🇩🇴#22 of 79
- #1,158CRM Software8,314 freelancers · 🇩🇴 #20Top 14%🇩🇴#20 of 96
- #1,353Sales9,827 freelancers · 🇩🇴 #24Top 14%🇩🇴#24 of 112
- #1,680Microsoft Office15,119 freelancers · 🇩🇴 #32Top 11%🇩🇴#32 of 111
- #1,987Technical Support11,267 freelancers · 🇩🇴 #55Top 18%🇩🇴#55 of 194
- #2,017Online Chat Support11,527 freelancers · 🇩🇴 #76Top 17%🇩🇴#76 of 290