Diane M.

I love to listen and understand. It's why I became a UX researcher and why, six years later, I'm still surprised by what users reveal when you pay close attention. Over 6+ years across fintech, e-commerce, SaaS, and ed-tech, I've run 550+ user sessions, led research operations across 4 live products, and built the systems that help teams actually use what research uncovers. I work across the full research spectrum: qualitative depth through interviews, usability testing, and contextual inquiry, and quantitative breadth through surveys and data analysis because understanding people rarely fits into one method. What I can help with: — UX & Service Design Audits — Usability Testing & User Interviews — Journey Mapping & Service Blueprinting — ResearchOps Setup & Research Strategy — Qual & Quant Mixed-Methods Studies If you're building something and want to truly understand the people using it, let's talk.