Mohamed N.

Telesales Specialist | Customer Support Expert | Appointment Setter

I am a dedicated Sales and Customer Support Specialist with over 6 years of professional experience helping businesses improve customer satisfaction, increase sales, and build long-term client relationships. My background includes: 3 years of Customer Support (Email, Phone & Chat) 3 years of Telesales (B2B & B2C) 2 years of Appointment Setting & Lead Qualification Throughout my career, I have worked with international clients, handling inbound and outbound calls, qualifying leads, booking appointments, closing sales, resolving customer inquiries, and maintaining excellent customer relationships. I am experienced in following structured sales processes while adapting my communication style to each customer. My expertise includes: Outbound & Inbound Telesales Appointment Setting Lead Generation & Qualification Customer Support (Phone, Email & Chat) CRM Management Cold Calling Follow-up & Client Retention Objection Handling B2B & B2C Sales Customer Relationship Management I am fluent in German (C1), English (Professional), and Arabic (Native), allowing me to communicate confidently with customers from different markets. I am reliable, results-driven, and committed to delivering excellent customer experiences while helping businesses grow through effective sales and professional communication. If you're looking for someone who can represent your company professionally, generate qualified leads, provide outstanding customer support, and convert conversations into results, I'd be happy to work with you.