Mohamed N.

I’m a Customer Service and Sales Specialist with extensive experience supporting customers, handling sales conversations, resolving issues, and working with clients in the German market. My background combines customer service, telesales, account support, hospitality, and online business operations. I’m experienced in communicating with customers professionally, understanding their needs, resolving problems, following up on cases, and turning customer interactions into positive experiences and business opportunities. **Customer Service** • Email and chat support • Handling customer inquiries and complaints • Problem solving and issue resolution • Dealing with difficult or frustrated customers • Follow-up and case management • Escalating issues when necessary • Building strong customer relationships **Sales** • Telesales and outbound sales • Lead qualification and follow-up • Upselling and cross-selling • Objection handling • Negotiation and closing • Customer retention • Working with sales targets and KPIs **German Market** I currently work with customers in the German market, giving me practical experience communicating with German-speaking customers and understanding their expectations and purchasing behavior. **Hospitality & Account Support** I also have more than 3 years of experience supporting property owners through a leading online travel platform. This experience strengthened my customer communication, account-management, problem-solving, and hospitality skills. I’m comfortable working independently, following company processes, learning new tools quickly, and taking ownership of customer interactions from the first contact through resolution. If you’re looking for a reliable professional who can combine **customer service, sales, communication, and German-market experience**, I’d be happy to discuss how I can contribute to your business.