Leonaldo R.

Hi! This is Leo & I‘m a reliable, puntual and multi-skilled bilingual [ENG/SPA] and I will do my best to help your business. Over 7 years of real experience in call center & as a freelancer by taking phone calls inbound, outbound chat & email —Areas of expertise— 🔅Customer service: clear communication, staying calm under pressure 🔅Tech support: troubleshooting guidance 🔅CRM knowledge & Data entry 🔅Scheduling service call 🔅Sales experience 🔅Product knowledge for Router, TV, soundbar, car insurence, dishwasher, stove, PC, VPN ,GPS etc 📌 Zeladom call experiene and ticketing 📌internal Samsung calling system all in one knowlegde 📌Successfully meeting companies‎’s KPIs 📌Excellent communication skills & active listening 📌focused on customer satisfaction 📌Customer support via Email, live chat, phone, and SMS 📌Creating, updating, and organizing customer profiles, spreadsheets, documents & updating notes 📌tools such as AnyDesk, utraviewer, visual support, Microsoft Teams, whatticket, sprklrl, hubspot, templates for repetitive task, AI tools etc 📌Administrative support and day-to-day operational tasks ✅Full time Availability for a contract on any shift. If you're looking for a dedicated professional who values quality and clear communication. I'd be happy to meet you and discuss how I can be the best candidate for you due to my high quality performance. Feel free to send me a message I definitely look forward to work with you ASAP.