Francesca E.

Are you struggling to keep up with guest messages, reviews, and day-to-day property operations? I help short-term rental hosts manage their properties smoothly so they can focus on growing their business. I’m an experienced Airbnb Guest Communication Specialist and Virtual Assistant who has supported a property management company handling 100+ listings. My focus is making sure every guest has a smooth experience from inquiry to checkout while keeping operations organized behind the scenes. With fast response times, clear communication, and strong attention to detail, I help hosts maintain great reviews, happy guests, and fully booked calendars. What I Can Help You With Guest Communication & Support ✔ 24/7 guest messaging and inquiry management ✔ Handling booking requests and reservation updates ✔ Resolving guest concerns quickly and professionally ✔ Managing Airbnb support cases and disputes ✔ Writing thoughtful guest review responses Property Operations Support ✔ Coordinating cleaners and maintenance teams ✔ Scheduling turnovers and managing task assignments ✔ Communicating with property managers and owners ✔ Monitoring check-ins and guest stays ✅ Revenue & Pricing Management – Daily price optimization with PriceLabs – Event-based and seasonal adjustments to maximize ADR & occupancy – Boosting visibility using Airbnb promotions ✅ Channel Manager & OTA Setup – Connecting properties to Hospitable, Lodgify, Guesty, OwnerRez, Hostaway. – Managing properties across Airbnb, Booking, Vrbo – Calendar sync, rate parity, and direct booking site setup Listing & Platform Management ✔ Updating Airbnb listings and calendars ✔ Writing engaging listing descriptions and captions ✔ Monitoring bookings and availability ✔ Assisting with platform communication (Airbnb, Vrbo, Booking) Administrative Support ✔ Inbox and message management ✔ Organizing tasks and projects using tools like Asana, monday ✔ Documentation and operational support for property managers Tools & Platforms I Work With Airbnb | Vrbo | Booking Hostaway | Lodgify | Hospitable | OwnerRez PriceLabs | AirDNA | Asana Breezeway | Turno Why Clients Like Working With Me ✔ Experience managing communication for 100+ active listings ✔ Increased client revenue by 30%+ and occupancy by 40%+ ✔ Fast response times that help improve guest satisfaction ✔ Organized, reliable, and detail-oriented ✔ Strong background in guest relations and property operations ✔ Available 40 hrs/week, flexible across all time zones I don’t just manage properties—I help you scale your business, increase bookings, and maximize profitability. Let’s get started—message me today!