Rasheda B.

☕Hi! I am Rasheda I specialize in Customer Service | Call Center | Chat Support for over 10+ Also have experience in UX design with 4 years a s Licensed Esthetician. Dual-Licensed Esthetician in Washington, DC and Maryland, currently completing my Master Esthetician license in DC. I have over 10 years of customer service experience, having worked with well-known beauty and wellness companies in the DC area and supported 100+ clients through personalized skincare solutions, education, and high-touch support. I was honored to be voted #2 Best Esthetician in DC in 2024, a recognition that reflects my commitment to client satisfaction and skincare results. In addition to hands-on experience, I’ve worked remotely using platforms like Zendesk, Shopify, Gorgias, and GlossGenius, handling customer inquiries, virtual skincare consultations, product education, booking, and order management. I bring a warm, empathetic tone to every interaction and thrive in remote environments where strong communication and skincare knowledge go hand-in-hand.